We began today with a panel on Serving the Consumer: At the Table with Consumer Advocates moderated by Rachel Schneider, VP Innovation and Research at CENTER FOR FINANCIAL SERVICES INNOVATION with...
Panelists:
Michelle Jun, Senior Attorney, CONSUMERS UNION
Lauren Saunders, Managing Attorney, NATIONAL CONSUMER LAW CENTER
John Hagy, Chief Legal Officer, METABANK
Patrice Peyret, CEO, PLASTYC INC.
Lisa Henken, VP of Customer Experience, NETSPEND
What does it mean to offer valuable Prepaid services to the consumer that fit the Compass Principles?
Netspend tries to offer innovative ways to meet the needs of consumers today and their needs in the future. There is no one size fits all, products need to grow as needs evolve.
The number one anxiety for consumers is money so services need to look at themselves as providing financial services while making it stress-free and painless.
Streamliing fees, ensuring privacy and fraud protection really is beneficial for consumers, ensuring a quality product.
Also full financial integration not just Prepaid, also great customer experience and services, clear and concise liability and other disclosures. Full financial systems.
Education is the key in helping consumers.
Valerie M. Russo is a Senior Social Media Strategist at IIR USA with a technology, anthropology, marketing and publishing business acumen. She will be attending Prepaid Expo USA 2012 and covering the event live via Twitter and the Prepaid Expo Blog. She is a published poet and also maintains a literary blog. She may be reached atvrusso@iirusa.com. Follow her @Literanista.
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