Wednesday, February 12, 2014

5 Reasons to Partner at All Payments Expo

All Payments Expo is less than 3 weeks away, and attendees and speakers are already starting to cement their partnering plans for the event.




Here are 5 Reasons Why You Can't Miss The Partnering Opportunities at All Payments Expo:

1) Market Size: All Payments Expo is home to 1,500+ players looking for partners, including card networks, processors, issuers/acquirers, retail banks, start-ups, new technologies and 300+ merchants. Register now and start messaging them immediately to book onsite meetings. 

2) Interoperability: The future of payments relies on an interoperable infrastructure, which can only be achieved by leveraging partnerships with numerous stakeholders, including incumbents and newcomers fresh out of beta testing.

3) Investment Potential: Venture capitalists, banks and major corporations are all on the hunt for the next investment or acquisition. The potential licensing agreements, investments and acquisitions are why so many investors, banks and start-ups attend All Payments Expo.

4) More Merchants: Retailers will continue to play a hugely important role in emerging payments acceptance. Without a frictionless consumer experience and a strategic loyalty play, many new payments types won't find merchant acceptance -- or get off the ground. This is the only payments event with 300+ merchants in attendance.

5) The Future of FinTech: New non-bank companies are reinventing the ways consumers borrow, buy and bank. These newcomers often compete with hefty industry mainstays and grapple with uncertain regulations. With more than two days devoted to FinTech content, you'll meet new companies looking for scale and established firms looking to innovate quickly.


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Tuesday, February 11, 2014

Square Inks Payments Partnership with Whole Foods


Whole Foods Market
Via Mashable
 
Early this morning, Square and Whole Foods announced a partnership to process payments at select locations.

This is Square’s first partnership with a major grocery chain – this Whole Foods partnership is Square's most prominent retail partner since Starbucks agreed to use the startup's digital payment products in 2012.

“Whole Foods Market and Square share a focus on supporting local sellers and creating amazing shopping experiences,” Jack Dorsey, cofounder and CEO of Square, said in a statement. “With Square, Whole Foods Market will enable commerce in more parts of their stores with easy, accessible tools that showcase the best of what’s achievable in the service of retailers and customers.”

Square's point-of-sale system – The Square Stand – is currently being used at seven different Whole Foods locations and will be at more stores this year. However, Square is not being used for Whole Foods' main checkout lines - rather, the payment tool is being used at "in-store venues," including sandwich counters, juice bars and pizzerias.

As Square has been rumored to be prepping for an IPO, this partnership between Square and Whole Foods comes at a perfect time. Square reportedly generated more than $100 million in revenue last year and major partnerships like this one could help boost that number even higher.

All Payments Expo is where payments partnerships get started. The annual meeting place for payments professionals focused on areas of growth and convergence in payments. Our mission is to catalyze the partnerships necessary to build the next generation of payments, from the mobile environment to the brick-and-mortar POS.

Don't miss out - Register Today! 


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Friday, February 7, 2014

King of the Payments Jungle?

If you’re taking charge of the payments jungle, we want to give you your rightful crown. Enter the 2014 Paybefore Awards Europe, recognising ferocious innovation and a mighty commitment to excellence in prepaid, mobile and emerging payments in Europe. In 2014, Paybefore Awards Europe will honour winners in 10 categories, which reflect the vibrant market for prepaid, mobile and emerging payments.

The nominations submission deadline is Friday, 14 March 2014. Download the Nomination brochure today. Paybefore subscribers and members of UKGCVA, PIF, or IMA organisations receive a discount on the nomination submission fee.


Benefits of Winning:
Because Paybefore Awards Europe (http://bit.ly/1byo4R6) involves rigorous analysis of nominations by an independent, experienced judging panel, the value of the awards is unparalleled.

Roaring rights. Recognition from colleagues, clients and prospects of winning in a rigorous and highly competitive juried competition. There’s no more impressive way to let the world know the value of what you do than by winning a Paybefore Award.
Brand building. All winners may publicise their awards in appropriate ways, such as issuing press releases, posting information on Websites and using the 2014 Paybefore Awards Europe badge for winners and Best in Category in advertising and other communications— extending your influence and building your brand.
Paybefore coverage. Coverage in Paybefore publications and Paybefore.com, reaching thousands of industry members worldwide. As a winner, your accomplishments will be highlighted in our extensive media coverage.


Awards Presentation:
The Paybefore Awards Europe presentation will take place during All Payments Expo Europe, being held 19-21 May 2014 at the Don Carlos Resort and Spa in Marbella, Spain.

All Payments Expo Europe converges 500 executives from diverse industries to build the next generation of prepaid, retail payments, emerging technologies and alternative financial services. With a focus on innovation and interoperability, this is the most relevant gathering of Europe's payments stakeholders, including retailers, card networks, processors, issuers/acquirers, programme managers, financial institutions, payments start-ups, technology and investors.

All Payments Expo Europe is co-located with Retail Payment Innovations, a one-day event, focusing on retail innovation and payment technology. This event dissects the future of shopping, omnichannel merchant perspectives, mobile payments and wallets, as well as e-commerce & m-commerce. Leading organizations will have the ability to showcase their game-changing technologies in mobile loyalty, M-POS, and mobile payments & wallets through interactive on-stage demonstrations.

Download the programme.

Register now to lock in the lowest rate.

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Wednesday, February 5, 2014

20% of U.S. Smartphone Owners Used a Mobile Wallet in 2013

One-fifth of U.S. smartphone owners – 40 million Americans – used a mobile wallet in 2013, according to Parks Associates. The firm goes deeper and forecasts that the number of mobile wallet users will continue to grow 183% to 113 million by 2017 – that is 43% of the U.S. smartphone owners.

The significant increase in mobile wallet adoption is projected due to the surge in new payment technologies. These new technologies have a much broader application than mobile wallet technologies of old – mobile loyalty programs along with in-store marketing, will give smartphone users and merchants a greater incentive to start using/accepting mobile wallets.

When thinking of mobile wallets, one often thinks NFC. However, the most used mobile wallet apps actually use barcodes/QR codes – for these apps there is no need for merchants to replace their POS hardware, a simple upgrade allows for adoption (unlike NFC wallets that require a new POS system).

At All Payments Expo this March, find partners to expand your commerce capabilities and determine how new devices are reshaping the payments business model. This is the only event that attracts the highest volume and caliber of decision makers from across the payments ecosystem. Attendees span every link of the value chain - allowing you to take your business to the next level, and solidify relationships with existing clients and customers.

Our mission is to catalyze the partnerships necessary to build the next generation of payments, from the mobile environment to the brick-and-mortar POS.

This is a MUST attend event – Register Today!

See you in Las Vegas!



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Friday, January 24, 2014

Register for APEX by Friday 1/31 to Save $200!

As a valued reader of our blog, you will receive an EXTRA 10% off the current conference rate! That is over $200 in extra savings – over $400 in total savings.

Register Here: http://bit.ly/1anEGNC

All Payments Expo is taking place March 3-5 at The Mirage in Las Vegas. All Payments Expo is the annual meeting place for payments professionals focused on areas of growth and convergence in payments. Our mission is to catalyze the partnerships necessary to build the next generation of payments, from the mobile environment to the brick-and-mortar POS.

It's a new year, and 2014 promises to be a big one for payments players. With new products being developed, competition intensifying and regulation and interchange rulings expected this year, partnerships are powering major moves in the next fiscal year.

Register now and lock in the lowest rate: http://bit.ly/1anEGNC

See you in Las Vegas!

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Friday, January 17, 2014

Win a Free Pass to All Payments Expo 2014


All Payments Expo, alongside our event partner Global Processing Services (GPS), are conducting market research to better understand the relationship between program managers and their processing partners. You will automatically be entered to win one free event pass to All Payments Expo 2014 (which can be used by you or transferred to a colleague) in exchange for filling out this brief survey.  The survey will take you less than 3 minutes to complete!

Please click the following link to take the survey:

      


The winner will be announced on Tuesday February 18, 2014.

In advance, thank you for participating.  We look forward to receiving your answers.

Thank you,
Diana Middleton
Global Payments Director
All Payments Expo

Neil Weeks
Chief Commercial Officer
Global Processing Services FZLLC



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Thursday, January 16, 2014

Q&A with Matt Davies, Executive Director, Gift Card Network

2014 All Payments Expo speaker Matt Davies, Executive Director, Gift Card Network sits down with APEX for a brief Q&A about the future of the payments industry. To hear more about the landscape of the payments industry from Matt, make sure you register for APEX today! And remember, blog readers receive a 10% discount - register here.


1) What is the most overheated opportunity for payments players? What is the most overlooked that should get more attention?

Mobile Wallets and its many iterations has dominated the discussion without bothering to define it. There are so many different concepts and approaches that the market is confused and will stay stagnant until a major player comes in and pushes the market in a specific direction with a goal that the public and merchant population has bought into and finds value in.

Education about the payments space is the most important thing for us to focus on. Startups needing merchant support must look at the things that merchants care about, and go about building their own brand and market share prior to asking for support, and educate and market themselves to their potential clients in a comfortable way.


2) What is one thing blocking innovation for payments in the U.S.?

The cultural difference between entrepreneurs, who are have incentive to break the rules, and the decision makers, who have incentive to create new rules or play by them. There is a vast difference between what CAN be done and what SHOULD be done for each particular merchant- we need to break down the psychological barriers and engage in neutral problem-solving conversations.

3) In ten years, what will be the new payment type that’s gotten the most traction?

Flat transaction rate credit and debit card providers. It's an ideal state for retailers to get away from the percentage based model, and it allows consumers to utilize credit.
 

That, or monkey-bucks.

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Tuesday, January 7, 2014

Register for All Payments Expo by Friday 1/10 to save $400!

Register Now. 

All Payments Expo is taking place March 3-5 at The Mirage in Las Vegas. All Payments Expo is the annual meeting place for payments professionals focused on areas of growth and convergence in payments. Our mission is to catalyze the partnerships necessary to build the next generation of payments, from the mobile environment to the brick-and-mortar POS. 

Save $400 if you sign up for All Payments Expo by Friday, Jan. 10. After Friday, rates go up. Register online by clicking here.

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Friday, January 3, 2014

Partnering Round Up: 12/23 – 1/3



All Payments Expo is committed to catalyzing value add partnerships for the betterment of the ecosystem. Here’s the weekly roundup of partnership news:
  •  “FAA Federal Credit Union, University of Nebraska Federal Credit Union and Valley Credit Union have selected industry partners CheckAlt, iParse and CU Wireless as their mobile deposit solution provider. The move signals the company’s intention to expand their partnerships into 2014.” To learn more about this partnership, click here.
  • “MasterCard, eServGlobal and BICS have announced the formation of HomeSend, a joint venture which will enable consumers to send money to and from mobile money accounts, payment cards and bank accounts regardless of their location.” To learn more about this partnership, click here.
  •  “Q2, a provider of enterprise solutions for secure virtual banking, together with Urban Partnership Bank, has announced the successful implementation of upbAnywhere for online and mobile banking. Using the Q2platform, Urban Partnership Bank account holders can now securely access their bank accounts and manage money whenever and wherever they want using a computer, tablet or mobile phone.” To learn more about this partnership, click here.
  • “Bank of America Merill Lynch has signed a multi-year agreement with cross-border PSP Earthport that will significantly expand the bank’s low value clearing capabilities worldwide, and advance the efficiency of its high volume, low value payments.” To learn more about this partnership, click here.

Click here for more information on partnering and how you can guarantee ROI at All Payments Expo.

See you in Las Vegas!

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Friday, December 13, 2013

The Future of Payment Processing






By Marc Putman, SVP, First Data Prepaid Solutions

"As technology advances and becomes simpler to use, modern tools are being transformed into smart business solutions. In a world where people turn to smart devices for entertainment, engagement and life management, businesses are obligated to do the same.

Luckily, merchants can get the most for their money by investing in technology that consolidates payments and business management. Investing in new payment processing technologies gives business owners the time to do what they do best: run their business.

Next generation point-of-sale (POS) systems can help. Packaged as a tablet or mobile app, these systems can accept cash, contactless and mobile payments, and barcodes, enabling customers to pay how they want…"

To continue reading, please download the full PDF here.





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Partnering Round Up: 12/9 - 12/13

All Payments Expo is committed to catalyzing value add partnerships for the betterment of the ecosystem. Here’s the weekly roundup of partnership news:

  • “Lemon, a digital wallet platform which allows users to store their ID, payment, loyalty cards and more on their smartphone, has been acquired by identity theft protection service LifeLock for approximately $42.6 million, the companies [announced.] LifeLock is also now launching a new application called “LifeLock Wallet,” which is based on Lemon Wallet Plus technology.” To learn more about this partnership, click here.
  • “Barclays Accepting Applications for New UK Fintech Accelerator – Barclays announced Monday a partnership with Techstars to launch a three-month accelerator program in the UK next year.” To learn more about this partnership, click here.
  • “Wells Fargo & Company and Isis, the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA, Inc. and Verizon Wireless, has announced the first phase of an agreement that allows Wells Fargo Visa consumer credit card holders to load their cards into the Isis Mobile Wallet.” To learn more about this partnership, click here.
  • “Payment processing firm Dwolla on Thursday announced the launch of a partnership with online service marketplace Fiverr in a move to help spur adoption of its payment option.” To learn more about this partnership, click here.
  • “Coda Payments scores $2.3 million to make mobile payments without credit cards a cinch” To read more click here.
  • “MasterCard is partnering with Samsung to bring tap-to-pay functionality to Australian shoppers who own a Samsung Galaxy S4 and have the Commonwealth Bank of Australia app loaded on their phone.” To read more click here.
Click here for more information on partnering and how you can guarantee ROI at All Payments Expo.

See you in Las Vegas!
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Wednesday, December 11, 2013

Readers Receive 10% Discount to the 2014 All Payments Expo

Save 10% when registering for All Payments Expo 2014 - Use Code: XU2748BLOG

At All Payments Expo, you will hear from and interact with 2,000+ attendees from the most powerful payments companies. For companies both large AND fresh out of Silicon Valley, it's a gathering of industry doers and thinkers, who come together to do business and generate new partnerships.

See you in Las Vegas!





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Thursday, December 5, 2013

Register for All Payments Expo by Friday Dec. 6 to Save $700!

Save up to $700 if you sign up to attend All Payments Expo by Friday, Dec. 6. This is the best possible price for All Payments Expo - after Dec. 6, rates go up. 

Here's All Payments Expo's Mission: 

  • Focused on drilling down into the bedrock of payments innovation, including alternative financial services, prepaid, acquiring, technology, omnichannel retail, lending & gifting. 
  • Biggest business development event in payments, and the only event with an exclusive partnering tool to help you generate real ROI with clients and potential partners on-site. 
  • The largest number of retailers of ANY payments event, with more than 300 omnichannel focused merchants in attendance. 
  • Designed to make the most of team attendance. Make sure your company's leadership, product, business development, marketing functions are in attendance (group discounts are as high as 20%) and build business & buzz at the show. 
  • Home to FinTech Partnerships, an exclusive 2-day forum designed to catalyze strategic alliances between banks and non-bank innovators in mobile banking, PFM, in-branch technologies, lending and more. 

Take advantage of this discounted rate – Register today!

Raise Your Profile at APEX: A limited number of sponsorship opportunities are available. If interested, please contact Terri Sobol at 646.895.7473 or tsobol@iirusa.com  

Follow us on Twitter

See you in Las Vegas!



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Monday, November 25, 2013

First Data Releases October 2013 SpendTrend® Analysis

October Consumer Spending Growth up from September

ATLANTA,  Nov. 18, 2013First Data Corporation, a global leader in electronic commerce and payment processing, today released its First Data SpendTrend® analysis for Oct.1, 2013 through Oct. 30, 2013 compared to Oct.2, 2012 through Oct.31, 2012.  SpendTrend tracks same-store consumer spending by credit, signature debit, PIN debit, EBT, closed-loop prepaid cards and checks at U.S. merchant locations.

Dollar volume growth in October was 6.8%, a healthy uptick from last month’s growth of 5.3% despite the political strife in Washington. The growth was supported by the onset of cooler temperatures, which drove sales of seasonal merchandise and early holiday advertising attracting shopper foot-traffic. The year-over-year gas price discount continued to widen. This negatively impacted overall spending growth. Gas Station dollar volume growth was -4.9% in October, the lowest growth seen since April 2013. However, strong growth in categories such as Food Services & Drinking places and Leisure, which saw growth of 7.8% and 9.9% helped offset some of that negative growth.

Retail dollar volume growth in October jumped to 5.6% compared to September’s 3.6% growth. Retail spending growth accelerated toward the end of the month as the government shutdown ended and shoppers regained confidence. All retail sub-categories saw positive year-over-year dollar volume growth.

Average ticket growth was 0.5% in October, up from September’s growth of -0.2%. The slowdown in Gas Station average tickets continued to offset the overall growth. Gas Station average ticket growth of -7.9% marked a twelve-month low. However, retail average ticket growth jumped to 1.8% from last month’s growth of 0.8% as discounting activity by retailers eased. Retailers focused on profits in October, as this period is an opportunity to plump up profits between the back-to-school and holiday seasons; periods where retailers may be forced to cut prices to win customers.

“Consumer spending growth gained momentum in October, which should provide retailers with an optimistic outlook heading into the holiday season”, said Krish Mantripragada, SVP, Information and Analytics Solutions, First Data. “Retailers should expect holiday spending to be modestly stronger compared to last year barring any number of external events that could negatively impact sales such as poor weather or geopolitical events at home or abroad.”


October Dollar Volume Growth CHANGE
Credit +7.7%
Signature Debit +6.0%
PIN Debit +6.2%
Check -4.8%
Prepaid +3.8%
Note: All transactions are same-store growth.

To view infographics showing October SpendTrend data, click here

For more information on First Data SpendTrend, visit www.spendtrend.com or call SpendTrend Customer Care at 800-430-0169.

To participate in the SpendTrend conversation, please follow First Data at http://twitter.com/spendtrend.

Around the world, every second of every day, First Data makes payment transactions secure, fast and easy for merchants, financial institutions and their customers. First Data leverages its vast product portfolio and expertise to drive client revenue and profitability. Whether the choice of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout counter, First Data takes every opportunity to go beyond the transaction. More information about the company is available on FirstData.com as well as on Twitter, LinkedIn, Facebook and YouTube.

Media Contact
Cara Crifasi, First Data
303-967-6367
cara.crifasi@firstdata.com

First Data SpendTrend, a macro-economic indicator, is based on aggregate same-store sales activity in the First Data Point of Sale Network. First Data SpendTrend does not represent First Data’s financial performance.



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Partnering Round Up: 11/18 - 11/22

All Payments Expo is committed to catalyzing value add partnerships for the betterment of the ecosystem. Here’s the weekly roundup of partnership news: 

“African telecommunications giant MTN, and world leading e-payment service provider Visa, have come into partnership to offer customers a mobile payment solution which allows MTN Mobile Money customers to make online transactions wherever Visa is accepted.”  To read the full article,  click here.

“WunWun triples orders since launch, partners with Dwolla for payment” To read the full article, click here.

“Our extended partnership with Green Dot now allows our cardholders to load funds to their prepaid cards at more than 4,000 Walmart stores that offer Walmart’s Rapid Reload service.” said MasterCard Group Executive of U.S. Market Development, Craig Vosburg. To read the full article, click here.

"SumAll, the leading provider of connected data analytics, today announced a partnership with Simplify Commerce by MasterCard that makes it easy for merchants to accept e-commerce and mobile commerce payments, regardless of payment brand, in a matter of minutes." To read the full announcement, click here.

"Visa has announced a strategic alliance with global prepaid processor i2c, Inc., affirming its commitment to the growing prepaid market in Asia-Pacific, Central Europe, Middle East & Africa (APCEMEA)." Read the full article here.

Click here for more information on partnering and how you can guarantee ROI at All Payments Expo.

See you in Las Vegas.




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Wednesday, November 13, 2013

PARTNERING is taking center stage at All Payments Expo

Here's why payments companies MUST partner: 

Industry Convergence: 
Incumbent institutions are being joined by new companies and industries entering the payments space, giving everyone opportunities to leverage the strengths of other players.

Interoperability: 
An interoperable infrastructure is necessary to facilitate widespread acceptance of new payment types, making unionification crucial in the evolving ecosystem. 

Innovation: 
New players bring new strategies- and much-needed data, scale or functionalities to augment existing product pipelines. 

Independence from Old Business Models: 
Payments' rapid-fire evolution is set to change the revenue structure for the entire industry, making new partnerships with creative players a must. 

For more information on partnering and how you can guarantee ROI at All Payments Expo – CLICK HERE

See you in Las Vegas!



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Thursday, August 29, 2013

The ‘Cross’ Sequence that Mature FIs are Headed Down

There’s a running chorus of catchphrases echoing across the banking industry: Build once, use many. Create a single customer database. Simplify the customer experience. Operate like one company around the world.

All great suggestions, right? No one would argue the benefits of any of these catchphrases, but it’s tough to accomplish even one of them, let alone all of them. That said: if you have the money, resources, and wherewithal to do all of these at once then give me a call. I’d love to be your Chief Miracle Implementation Officer.

Seriously, though: if you’re coming to the FinTech Partnerships conference, I assume you’re in the same boat I am: trying to improve things for your digital channel customers and improving your company’s bottom line, all with limited resources. We all have our roadmaps for which functions we’d add to the online and mobile channels, but we also need to look at making the channels themselves more productive, customer-centric, and nimble.


Here’s how I’m approaching it:

  • Cross-channel: Channels in silos simply aren’t going to work anymore. It costs too much to deploy functionality in online, then pay as much again to deploy it in mobile, and then again on the tablet. For this you need a single services layer in your architecture (if you don’t have one by now, you need to sit your chief architect down for a serious heart-to-heart), and some excellent responsive design resources. Your customer might not see a difference, but your IT run budget will thank you.
  • Cross-LOB: There are few things customers hate more than when we make them figure out our org structure. There are undoubtedly good reasons why banks built separate secure sites for banking vs. billpay vs. investments. But your customer couldn't care less about those reasons. And don’t say “single sign-on” -- that’s a stop-gap...Imagine the cross-sell opportunities when you can tie, say, day-to-day transactions together with investing: “Hey, you spend $150/month on coffee, but other customers like you only spend $100. Click here and we’ll set up a new investment account with an automatic savings plan of $50, and send an alert to your phone when you get close to your new monthly coffee budget.” There’s a lot of work involved in making that a reality – a single enterprise-wide customer CIF, for one – but that kind of guidance and advice is exactly what we owe our customers. There may be infrastructure cost savings from shutting down extraneous sites too.
  • Cross-segment: Serving personal customers, small business customers, mid-size commercial customers, and large corporate customers with the same digital channels may have questionable returns. But if you have your solid services layer and a single customer CIF, and you want to ensure that you capture 100% of your commercial customers’ personal business (and vice versa), then this may be important to you. It won’t be easy, but portal technologies like Backbase give you a fighting chance.
  • Cross-border: Customers may not differ that much across geographies, but regulators and payment methods sure do, so tread carefully. If you want to serve all your customers around the world with one digital channel, you’d better be on a single core system or a perfectly disaggregated services layer. Otherwise, pick your spots: figure out which functions customers need to be cross-border and tackle those. Oh, and this likely involves going cross-language too, so hire some translators.


Our Guest Author, Dan Dickinson is the Managing Director, Online and Mobile Banking (Canada) for BMO Bank of Montreal. He is responsible for the strategy, project development, and sales growth of BMO’s digital channels in Canada, which serve over 2 million active customers. In recent years his team has delivered such customer enhancements as BMO MoneyLogic, real-time branch appointment booking via the online and mobile channels, and real-time multichannel sales lead delivery to online banking.



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Thursday, August 22, 2013

Q&A with Sarika Abbi, Director of Ideation, at D2D Fund

There have been lots of innovations surfacing for GPR cards, and one that’s particularly gotten the industry’s attention is savings pockets. At Prepaid Expo in March, Sarika Abbi, Director of Ideation at D2D Fund, provided some interesting research on savings pockets’ impact on GPR card stickiness and users’ financial health. Now, with D2D’s new report, Paving the Way Forward: Savings On Prepaid Cards, she dives even deeper. Check out the report, and our exclusive Q&A with her below.


1. This recent report has some sobering facts, including that 50% of Americans are not confident they could manage a $2,000 financial emergency. What’s the single most important thing the financial services industry should be doing to turn statistics like these around?

The financial services industry can help turn statistics like this around by keeping in mind that helping consumers on a path towards financial stability will be a win-win proposition – consumers that are not liquidity constrained and have stronger household balance sheets will be more satisfied, engaged, and profitable consumers. 

2. According to this study, cards with these savings features tend to experience less churn. Is there a barrier keeping more program managers incorporating savings pockets into their programs?
One significant challenge is that program managers need others in the prepaid value chain (e.g. processor, issuing bank) able to and comfortable (especially from a risk perspective) with offering additional features such as savings. But there is also a misperception of consumers’ interest and demand for this feature as well as how it can be effectively marketed and designed on a prepaid card to work for both providers and consumers. 
We also need to think differently about what “savings” and “successful savings” means for consumers. For some, it is about building a reserve for a near or long-term goal but for others, especially more financially vulnerable consumers, it is about having access to a revolving savings pocket – a place where they can set a little bit aside when available but dip into it for short-term needs such as groceries and emergencies. While savings might not stay long in this pocket and might be perceived as non-savings, it is helping consumers address their liquidity needs. A lack of liquidity can be a significant contributor to financial vulnerability for households.  And access to savings can help consumers rely less on and slowly transition away from alternatives to savings, such as credit, that can be costly and destabilizing. 

3. There’s been some resistance from the regulatory community about offering credit or overdraft on GPR and payroll cards. Do those features help users who are in a financial bind? What’s your take?
Without addressing the regulatory concerns here, which I assume also incorporates concerns over fees, I do believe offering credit (or a form of credit) could be interesting and a value-add from both the consumers’ as well as providers’ perspective.  However, credit would need to be carefully designed and made accessible to address the tension between a need for credit when in a financial bind and access to credit that can be further destabilizing and detrimental to households. So, for instance, it would be interesting to explore credit in conjunction with a savings feature on a prepaid card – made accessible and designed in a way that can and does help consumers in a financial bind. 

4. What’s the next step for you and your team’s product innovation and research? 
We continue looking at innovation that helps scale savings on prepaid cards. Below is some of the work we are interested in: 

  • Exploring savings on prepaid cards offered through various channels such as retailers, employers and the government to scale access to savings.
  • Designing add-on features, such as a prize-linked savings layer and gamification, to strengthen engagement with savings features by making saving fun and rewarding.
  • Bundling savings on prepaid cards with additional financial products or services, such as credit, that can help address the savings gap when a short-term need arises. 
  • Exploring ways to commoditize savings, such as gifting savings, and offering stand-alone savings prepaid cards.    






Sarika Abbi is the Director of Ideation at D2D Fund. She works on initiatives to design and pilot new saving products as well as new ways to market and distribute these products to under-served consumers. Prior to joining D2D her work focused on improving financial access for low income households in developing countries. While at Ideas42, she worked with researchers and practitioners in development finance to design financial products and managed a research center and team internationally to pilot test the designs. Before entering the financial inclusion field, she worked in the private sector consulting on executive compensation. She holds a Masters in Public Administration from NYU and a Bachelors of Economics from Univ. of California, Berkeley.



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Thursday, August 15, 2013

Five Ways Traditional Banks are Missing Millennials

Over 80 million strong, millennials rival baby boomers in their numbers.  Their purchases already account for a little over  one out of every five dollars spent on consumer goods and services.  And in just over five years they will hit their peak and become a defining force in the US economy.

This me generation matured along with digital technology.  The oldest of them remember dial up modems and the youngest were still in high school when the iPhone debuted.  But all are quick to latch onto the latest innovations, often disrupting entire industries (bye bye, old media).  For banks the impact has so far been manageable, but at Moven we believe all of that is about to change.

Equipped with smart-phones millennials now navigate their social, physical and even service environments in completely brand new ways.  In particular, the rise of mobile applications has fundamentally redefined how they find, select and purchase services.  Traditional banks are missing this shift towards "appification", where constant experimentation and innovation is the new norm.  And while the landscape is changing around them, there are five key principles that they've missed:

1. Download the App
An app is easy to download and set up.  A bank account, not so much.  Whereas the best apps can have millions of users in a very short time, banks struggle to achieve single digit account growth.  Without a streamlined mobile account signup, the app discovery and trial behaviors that millennials love is impossible with banks.

2. Share with Friends
Millennials look to their friends and peer groups for recommendations and are quick to share when pleased.  If getting an app takes minutes, it's far easier to champion the brand.  The best apps go further, creating shareable moments  that complement millenials' own personal social brand.

3. Get Instant Insights
As with a bank relationship, apps are all about usage and retention.  And when it comes to making money decisions, millenials want insights at their fingertips.  Foursquare tells me where my friends are, Yelp how good the food will be, and Google the fastest way to get there.  But what does my bank app do?  My balance is a start, but certainly not the end.  At Moven we've created MoneyPulse™, a real time analysis of your spend compared to your goals, but there's room for lots more experimentation by banks.

4. Be Financial Healthy
Entering the workforce during this great recession with heavy student debt, millenials are making very different money decisions.  Whether it be living at home, buying fewer cars, and even postponing marriage, many are trying to be better savers.  But while the intent is there, the behavior is not as they dedicate more of their spend towards smaller discretionary items.  Traditional banks have yet to tap into this financial angst and provide meaningful, effective solutions that fit the new "appified" service paradigm that millennials prefer.

5. Trust Us
Finally, millenials are extremely skeptical of banks.  It's not that they're unwilling to pay for services, but that they expect banks to take every opportunity to exploit them (cue occupy wall street).  The increasing appeal of prepaid cards in this segment signals their willingness to choose consistency and transparency over hidden fees and the temptation of greater debt.  While banks are moving towards this, they can go even further by committing to an oath, as we have done, assuring customers that their best interests always come first.





Mohamed Khalil, Head of Product, Data & Partnerships at Moven, has over 15 years of experience in financial services management consulting, fintech startups, and retail brokerage and bank strategy.  He has an undergraduate degree from Princeton University and an MBA from Wharton. Moven is a startup dedicated to providing mobile money management services that help consumers spend, save and live smarter.  Moven was awarded a Best in Show at the 2013 Finovate London event.











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Tuesday, August 13, 2013

Prepaid Expo Evolves… into All Payments Expo (APEX)

The longest-running event in prepaid is unveiling a new name and evolved mission: All Payments Expo (APEX), the NEW home for Prepaid Expo attendees, plans to stimulate cross pollination between prepaid and new and alternative players who are innovating payments, gifting and omni-channel retail strategies. The mission: catalyze the partnerships that are necessary to build the next generation of innovative payments, from the mobile environment to the brick-and-mortar POS.

Since the Expo’s beginnings nearly a decade ago, prepaid has pushed the boundaries of what payments can do – and in the process, evolved way past simple stored value. It’s been an exciting journey to see prepaid move from the fringes to the mainstream, thanks to the growing sophistication of gifting, payroll and GPR.

And as technology has fueled innovation in financial services and retail, prepaid’s flexibility has lent itself as a building block for new innovations, including hybrid products, social gamification, PFM platforms, cash infusions in the mobile wallet, and more. GPR has evolved into alternative financial services; gifting has blossomed as an integral part of Omnichannel retail strategy; and emerging payments are, naturally, impacting the entire ecosystem.

 As technology advances, margins tighten and competition heats up, the prepaid business is changing, and All Payments Expo (APEX) will be focused on helping attendees map the evolution of their businesses. Our loyal attendees will be able to meet with their existing partners, customers and clients – but there will be a lot of new faces, and new potential partners, too.

Here’s a snapshot of how Prepaid Expo has evolved: And a window into how the industry has changed, too.

  
  Prepaid, you’ve come so far… 

2006: 1st Prepaid Expo in Orlando Focuses: Unbanked, Underserved, Payroll 

2014: (APEX) All Payments Expo in Las Vegas 
Focuses: Alternative Financial Services, Omnichannel Retail Strategy, Emerging Payments, Prepaid, Gifting, PFM, Healthcare Reform, Cash-Based Innovations, mPOS, Future of Interchange, Gamification, APIs, Loyalty, the Wallet and MORE.









If you’re in prepaid, your business is changing rapidly. So too, is the longest-running event built for the prepaid industry. See you in Vegas!

And by the way – we are already building out our agenda and speaker faculty for the 2014 event. If you’d like to get involved or speak, please contact Diana Middleton at dmiddleton@iirusa.com.








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